Support

We reply within two business days

What to include

• Your iPhone model and iOS version (Settings, General, About).
• The Second Take version, shown at the bottom of the app's Settings screen.
• What you were doing, what you expected and what happened instead. A screenshot helps.
• For a purchase question, the date of the purchase. Never send your Apple Account password or payment details.

You don't need to send us recordings or transcripts. Second Take doesn't save audio, and we can usually help without seeing what you said.

Quick fixes

Second Take can't hear me

Second Take needs the microphone and speech recognition. Open the iPhone Settings app, tap Apps, then Second Take, and turn on Microphone and Speech Recognition. Then open Second Take and try the take again.

The first take is downloading a speech model

The first time you record, iOS downloads Apple's English speech model. Connect to Wi-Fi, keep Second Take open and wait for the download to finish. You only need to do this once.

I don't see Tighten

Tighten uses Apple Intelligence on your iPhone, so it needs an iPhone that supports Apple Intelligence, with it turned on in Settings, Apple Intelligence & Siri. On other iPhones, Second Take offers Clean Cut instead: your transcript with fillers and hedges removed and your longest sentence flagged. The app's Settings screen tells you which one your iPhone uses.

Restore Second Take Pro

Open Second Take, go to Settings and tap Restore purchases. Make sure you're signed in to the App Store with the Apple Account you subscribed with.

Cancel or change your subscription

Apple manages subscriptions. Open apps.apple.com/account/subscriptions, or on your iPhone open Settings, tap your name, then Subscriptions. If you're subscribed, you can also tap Manage subscription in the app's Settings. Cancel at least 24 hours before the end of the current period to avoid the next charge. Deleting the app doesn't cancel a subscription.

Refunds

Apple handles payments and refunds for App Store purchases. You can request a refund at reportaproblem.apple.com.

Delete your data

In the app, open Settings and tap Delete all data. This removes every session, take and setting from your iPhone and can't be undone. Your subscription isn't affected.

Common questions

Do I need an account?

No. There is no sign-up and no login. Open the app and record.

Is my audio saved or uploaded?

No. Your speech is turned into text on your iPhone and the audio is discarded. Transcripts and scores are stored only on your iPhone. The Privacy Policy has the details.

Will my history move to a new iPhone?

Your history is stored only on your iPhone. If you set up a new iPhone from a backup that includes Second Take, such as iCloud Backup, it comes with you. Otherwise it stays on the old iPhone. Your Pro subscription follows your Apple Account; tap Restore purchases on the new iPhone.

Which languages does it support?

English only for now.

Why was a word marked as a filler?

Words like like, so and basically count as fillers when they start a sentence or are set off by commas. If the transcript misheard you, or the count looks wrong, email us an example and we'll look at it. You can add your own crutch words in Settings.

Legal

Read the Privacy Policy and the Terms of Use.

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